Important Information regarding BCBSAZ Medicare plans

Coverage is available to residents of the service area.

Medicare beneficiaries may enroll in BCBSAZ through the Centers for Medicare & Medicaid Services Online Enrollment Center, located at www.medicare.gov. For more information, contact BCBSAZ toll-free at 1-888-274-0026, daily, 8 a.m. to 8 p.m. Local Time. TTY users call 711.

You may be able to get extra help to pay for your prescription drug premiums and costs. To see if you qualify for getting extra help, call:

  • BCBSAZ Member Services;
  • 1-800-MEDICARE (1-800-633-4227). TTY users call 1-877-486-2048, 24 hours a day/7 days a week;
  • The Social Security Office at 1-800-722-1213 between 7 a.m. and 7 p.m., Monday through Friday. TTY users call 1-800-325-0778; or
  • Your State Medicaid Office.

BCBSAZ members must use contracted network pharmacies to access their prescription drug benefit, except under non-routine circumstances when they cannot reasonably use network pharmacies. Members who use pharmacies outside the network will pay any difference in the non-network pharmacy’s charge and the plan’s allowable charge. Types of network pharmacies include (but are not limited to): retail, mail order, long-term care, and Indian/Tribal/Urban. For more information about mail-order service, contact 1-800-446-8331 8 a.m. to 8 p.m., daily, Mountain Time. TTY/TTD users should call 711. The pharmacies in our network can change at any time. To obtain additional network pharmacy information, call 1-800-446-8331, 8 a.m. to 8 p.m., daily, Mountain Time. TTY/TTD users call 711. Or send a request in writing to BCBSAZ Member Service, 13985 W. Grand Ave., Ste. 200, Surprise, AZ 85374.

Benefits, formulary, network pharmacies, premium, and/or copayments/coinsurance may change each year on January 1. Please contact BCBSAZ for details.

Members may enroll in BCBSAZ only during specific times of the year. For more information about enrollment periods, please contact BCBSAZ Member Services.

BCBSAZ is a Medicare Advantage Prescription Drug (MA-PD) plan with a Medicare contract. Enrollment in BCBSAZ's plan depends on contract renewal.

If you have special needs, this document is available in alternative formats. Please call Member Services at the phone numbers listed below for more information.

You are eligible to enroll in A BCBSAZ plan if you are entitled to Medicare Part A and enrolled in Medicare Part B and live in the plans service area. You must continue to pay your Medicare Part B premiums (and Part A, if applicable) if not otherwise paid for by Medicaid or another third party. BCBSAZ has formed a network of doctors, specialists, and hospitals. You can use any provider who is part of your network. If you go to a provider out-of-network you may have to pay more for services received out of the network, except in emergency/urgent care situations. The providers in our network can change at any time. For a current listing of providers, contact BCBSAZ Member Service, or visit our online provider directory.

BCBSAZ Member Services:

For members: 1-800-446-8331, daily, 8 a.m. to 8 p.m. Mountain Time. TTY/TTD hearing impaired users call 711.

For prospective members: 1-888-274-0026, daily 8 a.m. to 8 p.m. Local Time. TTY/TTD users call 711.