BCBSAZ Advantage Customer Service

Prospective Members

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If you have a question or would like to request a BCBSAZ Advantage enrollment packet, you may contact us by phone.
Phone:
1-888-274-0026
TTY hearing impaired users call 711
Hours: 8 a.m. to 8 p.m., daily, local time

Current Members

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Phone:
1-800-446-8331
TTY hearing impaired users call 711

Hours: We are available from 8 a.m. to 8 p.m., Monday through Friday from April 1 to September 30; and seven days a week from October 1 to March 31.

Member Services also has free language interpreter services available for non-English speakers

Service Centers

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Medicare Service Centers remain closed

Our Sun City and Surprise service centers are closed until further notice, as recommended by the CDC. If you have questions about health plan benefits, or providers, or need help with making your premium payments, call Member Services at the phone numbers listed on this page.

Mailing Address:
Blue Cross Blue Shield of Arizona
PO Box 29234
Phoenix, AZ 85038

Phone:
1-800-446-8331
TTY hearing impaired users call 711

Hours: We are available from 8 a.m. to 8 p.m., Monday through Friday from April 1 to September 30; and seven days a week from October 1 to March 31.

Disenrollment

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You may disenroll from a BCBSAZ Advantage plan only at certain times of the year, or under certain special circumstances. Complete information is available on the Disenrollment page.