Member Alerts

go back to previous page

Member Alert Archive

Read about prior scams to avoid and stay safe.

To protect your personal information from fraud, never give out information, such as social security number, checking account numbers, Medicare number, or your health plan member ID number to unknown callers.

If you are concerned, Member Services is happy to be a resource for you to answer your questions or confirm information about your Medicare Advantage plan or your providers. Call us at 480-937-0409 (in Arizona) or toll-free at 1-800-446-8331 (TTY: 711). We are here 8:00 a.m. to 8:00 p.m., Monday through Friday from April 1 to September 30; and 7 days a week from October 1 to March 31.


SCAM: FOOTBATHS

Blue Cross® Blue Shield® of Arizona Advantage has been notified of a scam that is affecting Medicare beneficiaries.

If you suffer from foot sores, infections, diabetic ulcers, or other painful foot conditions, you may be the target of a scam called a "foot bath" or "foot soak." Scammers are telemarketing to Medicare beneficiaries, then sending them high-cost drugs like antifungals and antibiotics in the mail without there being any medical need for them. In some cases, these drugs may be harmful to you. If you are experiencing a painful foot condition, it is recommended you consult with your primary care physician.

Look out for a scheme that includes the following:

  • Telemarketing calls
  • High-cost drugs arriving monthly by mail in high quantities—and not prescribed by your doctors
  • Drugs such as:
    • Clindamycin
    • Ciprofloxacin
    • Erythromycin
    • Ketoconazole
    • Mupirocin
    • Tobramycin
  • Dosage forms:
    • Oral capsules
    • Ointments
    • Injections
  • Directions to:
    • Combine all the drugs in a foot bath
    • Soak feet in the foot bath for several minutes, multiple times per day

These foot-bath soaks are NOT standard treatment for foot infections, and are considered experimental or investigational. They could even be harmful to the healing process of diabetic wounds and ulcers. These drugs are not covered by your plan, and you may ultimately be responsible for the cost.

If you are a victim of this scam:

  1. Do NOT accept any package sent to you that you know is not something
    you ordered.  
  2. If you do open the package by mistake, DO NOT take or use any of the drugs.
  3. Contact Member Services at 1-800-446-8331.

Do not let yourself be a target or victim in this scam. Medicare reports that, in a seven month period, over $42 million was paid for the potentially fraudulent drugs affiliated with this scheme.

For more information about Medicare fraud, go to https://www.medicare.gov/forms-help-resources/help-fight-medicare-fraud. If you suspect healthcare fraud, report it to the Centers for Medicare and Medicaid Services (CMS) at 1-800-MEDICARE (1-800-633-4227, TTY: 877-486-2048). They are available to help you 24 hours a day, seven days a week. You may also call the HHS Office of the Inspector General at 1-800-447-8477 (TTY: 800-377-4950).

You can also report suspected fraud, waste, or abuse to the Blue Cross Blue Shield of Arizona Special Investigations Unit by emailing SpecialInvestigationUnit@azblue.com, or by calling the confidential Fraud Hotline at 1-800-232-2345, ext. 4875, or 602-864-4875.