Member Alert Archive

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CALL SCAM: CHANGE PRIMARY CARE PROVIDER (PCP) FOR WELLNESS VISITS

If you receive a call or a mailing encouraging you to go to another provider, call your PCP to confirm this request before making any changes. If your PCP is unaware of a provider offering the service, call Member Services to see if the visit was requested by your plan for an “in-home” health assessment.

Remember, if you have an HMO plan, your PCP is your healthcare organizer to coordinate all of your healthcare needs and will know all the services recommended for you.

CALL SCAM: CHARGES FOR A NEW MEDICARE CARD

As a reminder, some members have received unsolicited calls in the past, asking for payment for a new original Medicare card.

Remember: there are no costs to receive a new Medicare card and you will never be asked for personal information in order to receive a new card. If you are concerned why someone needs your information, hang up. More information about the Medicare card changes, as well as ways to protect your information, please go here.

CALL SCAM: BEING SOLICITED FOR MEDICATIONS OR SUPPLIES BY ‘PHARMACIES’

Some members were solicited by callers identifying themselves as “pharmacies” offering a low cost or no cost option for medications or supplies if they switched to another pharmacy. The caller may appear to know you, has much of your information, and may even offer to send a prescription form to your physician to get their approval. Before making any changes or agreeing to deliveries, hang up and contact your PCP or specialist to confirm this was requested by them.
Please refer to the Inspector General’s office press release about this scam: https://www.oig.hhs.gov/newsroom/news-releases/2012/alert20120309.asp