Care Management

The Blue Cross Blue Shield of Arizona (BCBSAZ) Care Management program is here to help when you need it most, like when coming home after a hospital stay, or when a loved one has been diagnosed with a serious health issue. The program offers a range of care management services at no additional cost to our members. We encourage you or your family/caregiver to call 480-937-0409 (in Arizona) or toll-free at 1-800-446-8331 (TTY: 711) to learn more.

Here’s how the Care Management program can help.

Case Management

Our Case Managers take a personalized approach to helping members, families, and caregivers arrange healthcare services. We help make sure you have the care you need, when and where you need it most. Our Care Managers can review your health history and situation, coordinate care with your doctor, and connect you with community resources.

Care Coordination

Experienced social workers and medical assistants are here to help you, your family, and your caregiver understand and work with the healthcare system. They can assess your health and future needs, put you in touch with local resources, and answer any questions you have about state and federal programs.

Health Education Classes

We’ve partnered with hospitals, doctors, and area agencies to offer classes that help members with chronic conditions live happier, healthier lives. Learn skills that can help you enjoy greater health and well-being, and ways to stay motivated along the way. Best of all, they’re free for BCBSAZ members. Class topics, dates, and locations are published in our quarterly newsletter, “ONEtoONE,” and listed online at

Pharmacy Services

If you have questions about your medicines, our pharmacists are here. They can explain how you should take your medicines, or how your prescription drugs and over-the-counter (OTC) medicines may affect each other. They can also help you get the greatest benefit from your prescription drugs and OTC medications, and look for ways to help you save on prescription drug costs

Managing Doctor Visits and Medications

Maintaining a personal health record (PHR) can assist you in having more effective and accurate communications with your medical providers. A PHR can help you record important information in one place and keep track of contact information for doctors and care providers, allergies, medical history, vaccinations, and needed health screenings.