Care Management

The Blue Cross® Blue Shield® of Arizona (BCBSAZ) Care Management program is here to help when you need it most. Care Managers work with you to make sure you have the care and services you need if you’re returning home after a hospital stay or have been diagnosed with a serious health issue. The program offers a range of care management services at no additional cost to you.

Our Care Managers take a personalized and holistic approach to helping members, families, and caregivers arrange healthcare services. They can review your health history and situation, can assess your health and future needs, get you in touch with local resources, and answer any questions you have about state and federal programs.

We help make sure you have the care you need, when and where you need it most. We encourage you or your family/caregiver to call 480-937-0409 (in Arizona) or toll-free at 1-800-446-8331 (TTY: 711) to learn more.

Pharmacy Services

If you have questions about your medicines, our pharmacists are here. They can explain how you should take your medicines, or how your prescription drugs and over-the-counter (OTC) medicines may affect each other. They can also help you get the greatest benefit from your prescription drugs and OTC medications, and look for ways to help you save on prescription drug costs. Call 480-937-0409 (in Arizona) or toll-free at 1-800-446-8331 (TTY: 711) to learn more.